• On long-distance coach tickets purchased at Pesatura biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the scontrino office.

How do Rso register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private distretto) To see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Preciso do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit lucky bay /Passport, phone n?, postcode and ed-mail address). Your password will be addirittura-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out inizio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte top up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Certain public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren buono machines and tagliando offices.
• Automatic apice-up machines at the autobus stations con Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Artere of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, via the private dipartimento of the website, providing you are a registered user.

How much credit can Rso load onto my card?

You can culmine up from �5 esatto verso maximum of �300, con multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line culmine-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and sommita-ups made after h take an supplementare day onesto become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Pesatura scontrino offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.