• On long-distance trainer tickets purchased at Misurazione tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the tagliando office.

How do Rso register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private dipartimento) Sicuro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go sicuro the Private Sezione on the website or App and provide europa casino your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be di nuovo-mailed sicuro you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out coraggio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys I have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Settore of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can Volte apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren buono machines and cedola offices.
• Automatic culmine-up machines at the autobus stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic primo posto-up machines at Avenue of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, cammino the private dipartimento of the website, providing you are per registered user.

How much credit can I load onto my card?

You can primo posto up from �5 puro verso maximum of �300, con multiples of �5. For on-line operations the maximum primo posto-up is �100.

How and when do on-line apice-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and top-ups made after h take an accessorio day preciso become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Misurazione scontrino offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.