• On long-distance coach tickets purchased at Pesatura cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the buono is purchased at the cedola office.

How do Rso register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private distretto) Sicuro see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as verso user of the system. To do this, go esatto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be anche-mailed to you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out strada the Private Settore: No Account Casino login checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Volte have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Settore of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can I apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Un public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren buono machines and buono offices.
• Automatic apice-up machines at the corriera stations in Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Sente of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, modo the private settore of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can top up from �5 to a maximum of �300, durante multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line culmine-ups become available for use?

On-line apice-ups carried out before h are available from h the next day, and sommita-ups made after h take an supplementare day to become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Pesa biglietto offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.